Support – Email Settings

VCI supports the commonly used POP3 and IMAP protocols for retrieving emails. We also support SSL.

Email Limitations

The default customer mailbox is limited to 1 gigabyte. Emails are rejected if a customer’s inbox exceeds the 1 gigabyte limit. e-Tel mail servers have a 30 megabyte size limit per email, incoming or outgoing. If a customer tries to send an email over the 30 meg limit the email will be rejected. Use the following settings with your email client to retrieve or send email.

Secure Email (using SSL or TLS)

Server Name mail.etelonline.com
POP3 Port 995
IMAP Port 993
SMTP Port 587
Encryption Protocol TLS or StartTLS
Authentication (required) Email address and password

InSecure Email (NOT using SSL or TLS)

Server Name mail.etelonline.com
POP3 Port 110
IMAP Port 143
SMTP Port 587
Authentication (required) Email address and password

For pricing and additional information, please contact us at sales@etelonline.com or call (270) 441-7799.