We are monitoring the Coronavirus (COVID-19), e-Tel remains focused on the health and safety of our customers, employees and our community. We strive to continue providing the highest level of customer service possible.  Almost all business can be conducted by phone or through remote support.

e-Tel will continue to be available to you during this time to provide support or any additional services that may be needed.

Also, e-Tel will suspend all disconnects for residential and commercial customers immediately.

We are aware that some of our customers may experience financial hardship due to the impact of the Coronavirus (COVID-19). If you are impacted, please contact us to discuss how we can assist you.

Customers who can pay their bill, please continue to do so. This will help with unnecessary due hardship once the suspension of disconnects is lifted. We will reevaluate the status of things April 1st.

Customers may make payments by: on-site drop box at (located in front of building), online e-Statements login (www.etelonline.com), calling our office (270-441-7799 option 1) and by mail (1515 Broadway St. Paducah, KY 42001).

Your Complete Telecommunications Provider

e-Tel has moved to a new location at 1515 Broadway Paducah, Ky 42001. Customer parking is greatly improved.

e-Tel is now accepting Discover.


Familiar faces that you know and trust… that’s who you’ll see when walking into our office, calling our customer service department, or meeting with a technician.

Having a long and deep history in Paducah’s evolving telecommunications, our family is known and respected. We are reliable, familiar, and simple. We are exactly the type of business that you want and need us to be.

e-Tel’s services have been exclusive to Murray, Kentucky for the past decade. It made perfect sense to expand into Paducah and surrounding areas given that we all live and work here…just like you. Telephone system sales and maintenance, Internet access, and local telephone service are all available throughout Western Kentucky.

Browse our website, send an email, or talk directly with us. The information we provide will always be direct and honest…just as it should be.

How can I help you? We service the following areas in western Kentucky:

  • Paducah
  • Benton
  • Mayfield
  • Calvert City
  • Draffenville
  • Murray (Phone service only)

For more information, please contact us at sales@etelonline.com or call (270) 441-7799.
Network Transparency Statement